1. What products does Aorax Official sell?

Aorax Official offers a selection of premium watches, earbuds, and headphones designed to provide quality, style, and performance at affordable prices.

2. Do you ship worldwide?

Yes, we ship worldwide and serve customers across multiple countries and regions.

3. How long does shipping take?

Express Shipping

  • 7–8 Business Days
  • Shipping Cost: $29

Standard Shipping

  • Up to 21 Business Days
  • Shipping Cost: $19

Delivery times may vary depending on your location and customs processing.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

5. What currency are your prices displayed in?

All prices on our website are displayed in PKR (Pakistani Rupees).

6. Can I cancel my order?

Yes, orders can be canceled within 24 hours of purchase. After processing or shipment, orders can no longer be canceled.

7. Do you accept returns?

Yes, we accept returns within 7 days of delivery, provided the item is unused, in its original condition, and returned with its original packaging.

8. When will I receive my refund?

Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.

9. Can I exchange a product?

Yes, eligible products can be exchanged within 7 days of receiving the order, subject to our Exchange Policy.

10. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery at support@aoraxofficial.com and include your order number along with photos of the item received.

11. Are my payments secure?

Yes, all payments are processed through secure payment gateways to help protect your personal and payment information.

12. How can I contact customer support?

You can reach our support team anytime at:

Email: support@aoraxofficial.com

We will do our best to respond as quickly as possible.

13. Do you offer order tracking?

Yes, tracking information will be provided once your order has been dispatched, where available.

14. What if my package is delayed?

Shipping times are estimates and may occasionally be affected by customs, weather conditions, holidays, or carrier delays. If your package is significantly delayed, please contact our support team.

15. Why should I shop with Aorax Official?

  • Premium Quality Products
  • Affordable Prices
  • Secure Payments
  • Worldwide Shipping
  • Reliable Customer Support
  • Easy Returns & Exchanges

Thank you for choosing Aorax Official.