Thank you for shopping with Aorax Official. We want you to be satisfied with your purchase. Please review our Exchange Policy carefully before placing an order.
Eligibility for Exchange
We offer exchanges for products that meet the following conditions:
- The exchange request is made within 7 days of receiving the order.
- The item is unused, unworn, and in its original condition.
- The product is returned in its original packaging.
- Proof of purchase (order number or receipt) is provided.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Products that have been used, damaged, or altered by the customer.
- Items returned without original packaging.
- Clearance, promotional, or final sale items.
- Gift cards.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the item received
- A brief description of the issue
After verification, we will arrange a replacement or exchange at no additional cost.
Exchange Process
- Contact our support team at support@aoraxofficial.com.
- Provide your order number and exchange request details.
- Wait for exchange approval and return instructions.
- Ship the item back according to the instructions provided.
- Once the returned item is received and inspected, the replacement item will be shipped.
Exchange Shipping Costs
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- Aorax Official will cover the shipping cost of the replacement item for approved exchanges due to our error.
Processing Time
Exchange requests are typically reviewed within 2–5 business days after receiving the returned item.
Once approved, replacement items will be processed and shipped as soon as possible.
Policy Updates
Aorax Official reserves the right to modify this Exchange Policy at any time without prior notice. Any updates will be posted on this page.
Contact Us
If you have any questions regarding exchanges, please contact us:
Aorax Official
Email: support@aoraxofficial.com
